FAQs

Mechanical & Electrical (M&E) Works

Can I continue the air-conditioning servicing and maintenance contract with your existing contractor after DLP?
Can I fix a ceiling fan or a chandelier from the ceiling?
I don’t plan to use one of the water closets (WC). Can I remove it?

Telecom, Electricity & Water Supply

How do I apply for/transfer telephone lines or internet for my house?
Have all the switches, power points, telephone and data points been tested?
When do I need to apply for my water, electrical, gas and telecom accounts?

Renovations

When can I carry out my renovation works?
Can I make additions / alterations to my house?
Can I change or add new doors in my house?
Can I install grilles for my windows and/or doors at the balcony?
Am I allowed to change the colour of my external walls?
Can I knock down internal walls?
Should I need to do renovations in future, will I be given the necessary plans?
Works permitted within Household Shelters (HS)

Defects Liability Period

How long is the Defects Liability Period (DLP)?
What is the developer liable for during DLP?
How long will it take to complete rectification works?

Key Collection Procedures

Timing of key collection.
Can my relatives or friends collect the key on my behalf?
What is the procedure for key collection?